These account closure terms explain how alle Details ansehen processes closure requests, mandatory terminations, and related obligations for users whose registered address is in Germany. The aim is to give you straightforward, practical information about the steps you should take, the verification I may require, and what happens after a closure. I include both voluntary and regulatory closures, plus how balances, data, and affiliate relationships are treated.
Extent of These Account Closure Terms
These terms relate to Spinjoys Casino accounts held by users having a residential address in Germany. I enforce them to player accounts, affiliate accounts, and any linked payment profiles in which German regulatory requirements could apply. The scope covers closures initiated by you, closures I perform for compliance or security reasons, and closures that follow a regulatory instruction. They operate together with my general terms and applicable law.
I may update these closure terms now and then, but changes do not alter a closure request already in progress unless the law demands it. If any condition is unclear, obtain independent advice before making a request. The language of the operational account record is English, but Germany users can contact my support team for explanations.
Affiliate Account Closure and Commission Effect
Affiliates with a registered address in Germany can ask for termination of their partner account under these same principles. Before closure, I need that all due diligence and tax information is finished. If you have unpaid commissions above the minimum payment threshold, I will pay out them in the next regular payment cycle after the closure request, provided no breach is outstanding.
Closure of an affiliate account stops your ability to refer new players and to access your affiliate dashboard immediately. It does not automatically void commissions that have already accumulated under my affiliate programme rules. If I close an affiliate account for breach of my terms, I may keep unpaid commissions where the breach caused https://www.20min.ch/fr/story/france-arretes-au-casino-pour-un-systeme-de-triche-quasi-indetectable-103161323 loss or regulatory exposure.
Pending Balances and Withdrawal Rights
A voluntary closure does not remove your right to cash out real-money funds not subject to a lawful restriction. After I close the account, I will calculate the withdrawable balance and send it to a payment method that satisfies my verification checks. Germany users should make sure the payment method corresponds to the original deposit source where possible. That cuts down on delay.
If I close your account for a regulatory or security reason, I may retain funds temporarily while I finish required checks. I will disburse the balance once I am satisfied no anti-money laundering, fraud, or chargeback risk is present. If you are due to pay any amount to Spinjoys Casino, I may deduct that debt before sending back the remaining balance.
Voluntary Account Closure Steps
To close your account by choice, provide a formal request through the contact details provided in my help centre. I ask you to specify your associated email address and the cause for closure so I can handle the request effectively. I may require a conclusive identity confirmation before processing the termination. My support team will recognize the request and assign you a case number.
After I get a complete request, I normally handle voluntary closure inside five business days. If additional documents are needed, the timeframe may lengthen. Do not create or access a new account during this period because that can slow down the account closure. I will transmit a acknowledgment email when the account has been closed and no additional play is possible.
Requirements for Account Closure by Germany Users
You can request closure of your Spinjoys Casino account at any time if you are the registered account holder and your identity has been authenticated. I do not allow third parties to close an account on your behalf unless you hold a valid power of attorney that I have approved. For Germany users, I may need assurance that no ongoing bonus wagering requirements or unresolved dispute remains before I process the closure as final.
A request does not automatically take effect if I have reasonable grounds to examine potential fraud, money laundering, or breach of my terms. In those cases, I may restrict the account while the investigation continues. Once the review is complete and no restriction applies, I will finalize the closure. You stay liable for activity on your account until the closure is confirmed in writing.
Compliance Closure and Mandatory Actions
I might need to close an account for users in Germany because of regulatory obligations, court orders, or enforcement instructions. I also close accounts when I discover fraud, problem gambling indicators, or a material breach of my terms. In these mandatory cases, I do not require your consent, and I can act immediately to protect the integrity of the platform and other users.
When I enforce a required step, I will inform you the decision and the category of the reason unless a law prevents me from doing so. For Germany users, I note the regulatory basis for the closure. I may keep a record of the restriction for compliance purposes. You can ask for further details, but I am not obliged to disclose internal risk information.
Verification Requirements Before Closure
Before I finish a closure, I may ask you to provide swissinfo.ch a valid government-issued ID, proof of address, and verification of your payment method. For Germany users, this fulfils my obligation to maintain accurate records and prevent unauthorised access. I will not handle a closure if the identity information you supplied earlier clashes with the request.
Upload documents through the secure upload link I give. I do not ask you to email sensitive files by unencrypted email. The verification step could add a short delay, but it is required to protect your funds and my platform. I store verification records according to the retention rules outlined later in these terms.
Information Retention After Account Deletion
After your account is deleted, I retain certain personal and transactional data to satisfy legal, tax, and anti-money laundering duties. For Germany users, retention periods follow applicable legal requirements and my internal schedule. I restrict access to that data and do not use it for general marketing after closure unless you have separately consented.
I may store records of the closure determination, the reason code, and communication with the account holder. This assists me demonstrate the closure was processed correctly. You may submit a subject access request or request erasure where the law authorizes. But I cannot delete data I am required to keep by a statutory retention obligation.
Restoring and Post-Close Restrictions
A closed account is not automatically reopened. If you have second thoughts after a voluntary closure and desire to return to Spinjoys Casino, you must submit a new reopening request. I may examine the reason for the original closure and current eligibility. For Germany users, I may also require a fresh responsible gambling assessment before reactivation.
After a regulatory or security closure, I generally do not reopen the account unless I am satisfied the issue has been fully resolved and no legal restriction remains. Do not attempt to bypass a closure by creating a duplicate account or using another person’s details. That conduct is a material breach and may lead to permanent exclusion.
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